Frequently Asked Questions
- What time is check in and check out?
- Check in: 12h00 // check out 12h00
- Can I leave the room late?
- According to availability, please request when you make your reservation and wait for the approval of the hotel.
- Can I choose the type of bed in my room? (Large bed – two beds)
- Yes, please request it when you make the reservation, or according to the availability on the day of arrival.
- Do the rooms have a balcony or terrace?
- No
- Are there non-smoking rooms?
- Yes, 48 rooms are non-smoking.
- How many storeys does the building have? Is there a lift?
- 6 floors, there is 2 lifts.
- Is there air conditioning in the rooms?
- There is air conditioning in the rooms. It works all the year.
- Is your hotel adapted for the handicapped?
- No.
- Can you keep my luggage when I leave the room?
Yes
- Is there a safe place to park my car? How much does it cost?
- Public parking near the hotel, parking Le Clausel, about 30€/day.
- Does the hotel have an Internet or e-mail terminal for guests?
- No, but Wifi is available in the whole hotel.
- Do you have high-speed internet in the room for my portable computer? Is it wireless?
- Yes, Wifi is available (extra charge) in the guest rooms.
- Do you have a quiet, romantic room? How can I reserve it?
- Yes, please request when you make your reservation.
- What languages are spoken in Reception?
- French, English and Italian.
- Where may I rent a car?
- To rent a car, just ask at the reception desk, they will help you find one.
- How far away is the Eiffel Tower?
- About 30 minutes by bus and metro.
- We are coming with 1 (or more) child, do you accept adding an extra bed in a double room? What are the other options?
- No, we can’t add extra bed in double rooms. For children under 2, a free child bed can be added on request.
- What is the nearest metro station and how long does it take to get there?
- Metro: Saint Georges (line 12), 1-minute walk.
- How much does a taxi from the airport cost?
- Orly: 40€ // CDG: 50 €
- How can I cancel my reservation?
You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel.
To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure.
You can use this system only if you have respected the cancellation policy on your confirmation.
